About Us Generic Labels Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Generic Labels Ltd
PO Box 816 Aylesbury Bucks HP22 9DY United Kingdom
Phone: 01296 615 105
Fax: 01296 615 105
VAT Number 890888460
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit / debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard & PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling If you require a next day delivery service please contact us for details.

Orders returned to us by our preferred carrier due to non receipt by the customer will be due to a 15% handling / re stocking charge and all shipping costs (send/return) will be deducted from the purchase price.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business working days . International orders are generally received in under 15 business working days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
1. Generic Labels products are manufactured to the highest quality. Every attempt is made to ensure goods arrive with you in perfect condition.
2. We must be notified within 24 hours should goods arrive in a faulty condition.
3. Our guarantee is in addition to your statutory rights.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01296 615 105 (International +44 01296 615 105) or fax us on 01296 615 105 or write to us at PO Box 816 Aylesbury Bucks HP22 9DY United Kingdom
Privacy Policy Generic Labels Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
1. Merchandise is accepted for refund or exchange if returned in saleable condition in the original packaging & carefully packed (with prior written consent) within 7 days, accompanied by a sales receipt. Unfortunately, we cannot refund or exchange used or customer damaged items(customer statutory rights not affected).
2. Postage / freight will be deducted from the purchase price for this service.
3. We do not accept returns of special purchase items.
4. Please note that we are not responsible for your return postage or lost goods returned to us.

Trade Description Act
We take the utmost care to ensure that product descriptions and specifications on our website are correct at all time.

However, whilst the colour reproduction and size is a reliable representation, a slight variation in the actual goods can occur

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm